What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dropbox integration - Account Over Quota Notice

    Asked by PrintNimble on November 17, 2011 at 03:58 PM

    I sent a "test" file (over 100mb) to myself using the sample form after signing up with the Dropbox integration and rec'd the JotForm Account Over Quota messge (I thought the file would only go to my Dropbox).  My question is 2 parts:

    1. Is there a way to "turn off" attachments being stored via JotForm when they are simultaneouly being uploaded to a Dropbox account (i.e. there is no need to receive the attachment twice, and this would avoid exceeding my account quota as I would not be using JotForm storage)?

    2. Now that I have gone over (and since deleted the large file) - will my account still be disabled?

    Seems like a great service.  Can't wait to use it!

    Thank you.

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    JotForm Support

    Answered by Mike_T on November 17, 2011 at 07:48 PM

    Thank you for your interest in our service.

    1. Unfortunately, it is not possible at this time.

    2. As far as I can see, your Upload quota has been already refreshed, so your account will not be disabled. We can also refresh your Upload space anytime you want, if it shows incorrect value.

    Please feel free to contact us if you need any other assistance.

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    Answered by splashp on November 22, 2011 at 12:52 AM

    We just want to use the form to upload the files to DROPBOX.   We don't want the file to be stored in jotform, as they will be very large  100-300MB.  

    Can Jotform storing the files be turned off..   we don't want to use up all our jotform quota.

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    JotForm Support

    Answered by abajan on November 22, 2011 at 02:55 AM

    @splashp

    Please see answer No. 1 in Mike_T's reply to PrintNimble's first question.