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    Save and Continue - When I press Submit on my first form, a link appears, but does not include the email address - so the main form has wrong data in

    Asked by kenjohnson_60174 on May 18, 2015 at 08:09 PM

    it. Only by going to the email can I link to the correct main form. This will mislead the user. What can I do to fix it?

     

    This is the link to the initial form:

    http://form.jotform.us/form/51205203445139

    Page URL:
    http://form.jotform.us/form/51205203445139

    Main Form email
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    JotForm Support

    Answered by jonathan on May 18, 2015 at 08:38 PM

    I suggest you recreate the Autoresponer E-mail also using the Add New Email button. The currently autoresponder email might not be up to date to the form anymore and the link to the field might have been corrupted. Creating new autoresponder will refresh the necessary links.

     

    On the new email template, make sure to click also the correct field name (if it is not  yet added on the message body). See screen below for guidance

     

    Let us know if still did not work.

    Thanks.

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    Answered by kenjohnson_60174 on May 19, 2015 at 08:23 AM

    Thanks for your suggestions.

    I deleted and recreated the AutoResponder email as you suggested. (Note: when I clicked the email Address to create the field name automatically, the field name was inserted at the beginning of the text field, not where the cursor was, so I had to copy and paste it.) This didn't make a difference. Not only did the message which pops up after filling out the First Form not have the email on the link following "session=", but no e-mail was sent to the recipient acknowledging the submission and giving a link.

    I'd appreciate any other thoughts you have.

    Also, if the follow-up form can't be made to include a correct link, is there a way to suppress it and just have an email go to the person? That's awkward but better than what happens currently, where a link pops up sending the user to someone else's partially filled application.

    Also, do we need to use a new email each time for testing purposes, or is there a way to delete any record of previously used emails?

    Thanks so much,

    Ken

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    JotForm Support

    Answered by Mike_G on May 19, 2015 at 12:25 PM

    I was able to recreate the issue by cloning both your forms. 

    I have cloned you Initial form and found this: 

    On the Thank You Message Wizard window and the AutoResponder Compose email, kindly use either of the links below instead:  Note: The form ID (51043277146855) on the links below is already the form ID of your second form, so no need to update it just copy either of the links below to the Thank You Page wizard and Compose Email of the AutoResponder on your Initial Form. 

    http://form.jotform.us/form/51043277146855?session={emailAddress2}&email={emailAddress2}

    OR

    http://form.jotform.co/form/51043277146855?session={emailAddress2}&email={emailAddress2}

    Notice that on the link I provided: 

    1. I used "email=" instead of "emailAddress=" on &email={emailAddress2}

    2. Also, I used the "http://form.jotform.us/form/FORM ID... because this is the format of your form URL when you create it on your end. Just like the Form URL you paste on your first post on this thread.

    3. When you create your link, make sure you include everything:

    Paste this link: http://form.jotform.co/form/51043277146855?session={emailAddress2}&email={emailAddress2} to the "Link URL" field provided on the "Insert/edit link" window.

    Do the same for the Thank You Page Wizard

    After setting the correct Link URL, click Insert. Then, Finish and save your form.

    Let us know if this helps. Thank you so much.