Save and Continue - When I press Submit on my first form, a link appears, but does not include the email address - so the main form has wrong data in

  • kenjohnson_60174
    Asked on May 18, 2015 at 8:09 PM

    it. Only by going to the email can I link to the correct main form. This will mislead the user. What can I do to fix it?

     

    This is the link to the initial form:

    http://form.jotform.us/form/51205203445139

  • jonathan
    Replied on May 18, 2015 at 8:38 PM

    I suggest you recreate the Autoresponer E-mail also using the Add New Email button. The currently autoresponder email might not be up to date to the form anymore and the link to the field might have been corrupted. Creating new autoresponder will refresh the necessary links.

    Save and Continue   When I press Submit on my first form, a link appears, but does not include the email address   so the main form has wrong data in  Image 1 Screenshot 30

     

    On the new email template, make sure to click also the correct field name (if it is not  yet added on the message body). See screen below for guidance

    Save and Continue   When I press Submit on my first form, a link appears, but does not include the email address   so the main form has wrong data in  Image 2 Screenshot 41

     

    Let us know if still did not work.

    Thanks.

  • kenjohnson_60174
    Replied on May 19, 2015 at 8:23 AM

    Thanks for your suggestions.

    I deleted and recreated the AutoResponder email as you suggested. (Note: when I clicked the email Address to create the field name automatically, the field name was inserted at the beginning of the text field, not where the cursor was, so I had to copy and paste it.) This didn't make a difference. Not only did the message which pops up after filling out the First Form not have the email on the link following "session=", but no e-mail was sent to the recipient acknowledging the submission and giving a link.

    I'd appreciate any other thoughts you have.

    Also, if the follow-up form can't be made to include a correct link, is there a way to suppress it and just have an email go to the person? That's awkward but better than what happens currently, where a link pops up sending the user to someone else's partially filled application.

    Also, do we need to use a new email each time for testing purposes, or is there a way to delete any record of previously used emails?

    Thanks so much,

    Ken

  • Mike_G JotForm Support
    Replied on May 19, 2015 at 12:25 PM

    I was able to recreate the issue by cloning both your forms. 

    I have cloned you Initial form and found this: 

    Save and Continue   When I press Submit on my first form, a link appears, but does not include the email address   so the main form has wrong data in  Image 1 Screenshot 50

    Save and Continue   When I press Submit on my first form, a link appears, but does not include the email address   so the main form has wrong data in  Image 2 Screenshot 61

    On the Thank You Message Wizard window and the AutoResponder Compose email, kindly use either of the links below instead:  Note: The form ID (51043277146855) on the links below is already the form ID of your second form, so no need to update it just copy either of the links below to the Thank You Page wizard and Compose Email of the AutoResponder on your Initial Form. 

    http://form.jotform.us/form/51043277146855?session={emailAddress2}&email={emailAddress2}

    OR

    http://form.jotform.co/form/51043277146855?session={emailAddress2}&email={emailAddress2}

    Notice that on the link I provided: 

    1. I used "email=" instead of "emailAddress=" on &email={emailAddress2}

    2. Also, I used the "http://form.jotform.us/form/FORM ID... because this is the format of your form URL when you create it on your end. Just like the Form URL you paste on your first post on this thread.

    3. When you create your link, make sure you include everything:

    Paste this link: http://form.jotform.co/form/51043277146855?session={emailAddress2}&email={emailAddress2} to the "Link URL" field provided on the "Insert/edit link" window.

    Save and Continue   When I press Submit on my first form, a link appears, but does not include the email address   so the main form has wrong data in  Image 3 Screenshot 72

    Do the same for the Thank You Page Wizard

    Save and Continue   When I press Submit on my first form, a link appears, but does not include the email address   so the main form has wrong data in  Image 4 Screenshot 83

    After setting the correct Link URL, click Insert. Then, Finish and save your form.

    Let us know if this helps. Thank you so much.