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    55 order confirmation e-mails!

    Asked by shw528 on May 18, 2015 at 08:15 PM

    One of my customers placed an order on my Meat Cuts form, and received 55 order confirmation e-mails.  I also received 55 separate submissions from them.  Let me be clear - it was the same order, but just submitted 55 times.

    My customer assures me that he only clicked Submit once, but still got 55 e-mails back.  I did thorough testing with this form (and others) and have never encountered such a strange issue.

    I searched the Forum but didn't see this problem anywhere else.  Any idea what might cause this?  I am still waiting to hear back from the customer on: 1) what he specifically ordered, and 2) what browser/version he is using.

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    JotForm Support

    Answered by BDAVID on May 18, 2015 at 09:49 PM

    Quite odd, I have never seen such a reported glitch, I guess you are referring to the last form submission by "Patsy Keim". 

    I could not find anything in our records indicating that the notification was sent more than once. I do see that your email notification is missing the sender name:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar).

    Has this happen again? We would appreciate any information provided by your customer in order to try reproducing this scenario. Hope it was a glitch that happened only in that moment.