What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
55 order confirmation e-mails!Asked by shw528 on May 18, 2015 at 08:15 PM
One of my customers placed an order on my Meat Cuts form, and received 55 order confirmation e-mails. I also received 55 separate submissions from them. Let me be clear - it was the same order, but just submitted 55 times.
My customer assures me that he only clicked Submit once, but still got 55 e-mails back. I did thorough testing with this form (and others) and have never encountered such a strange issue.
I searched the Forum but didn't see this problem anywhere else. Any idea what might cause this? I am still waiting to hear back from the customer on: 1) what he specifically ordered, and 2) what browser/version he is using.
Quite odd, I have never seen such a reported glitch, I guess you are referring to the last form submission by "Patsy Keim".
I could not find anything in our records indicating that the notification was sent more than once. I do see that your email notification is missing the sender name:
Sender Name :Make sure you assign it to a field from your form where the user enters her name (usually the"Name" field -or similar).
Has this happen again? We would appreciate any information provided by your customer in order to try reproducing this scenario. Hope it was a glitch that happened only in that moment.