What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account suddenly deactivated, only 10 submissions were made.

    Asked by Cristian Lopez  on May 18, 2015 at 08:57 PM
    Hello everyone, I am a teacher and create a Google Site to be communicated with my students, to upload files to study , etc. On this site I have stayed a form of JotForm so that students can upload their doubts , believe it yesterday and it seemed a good idea , I made 10 submissions to test the systems and notifications, and the next day ( today ) I got an email in which I stated that my account would be disabled for the reason of having exceeded the limits , thought they were 100 per month , anyone can help me ? Greetings Thanks in advance .
    Page URL:
    https://sites.google.com/site/preufcmate/-tienes-dudas

    Screenshot
    deactivated Submissions JotForm uploads next
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    JotForm Support

    Answered by BDAVID on May 18, 2015 at 11:14 PM

    You have exceeded your SSL submission limit which is  10. So, basically you will not be able to receive any submission until the counter resets on the first of each month.

    Be aware that you can either reach limit with 100 or 10 SSL submissions, whichever hist first.

    In order to disable SSL submission:

    1. Click on the "Embed Form" button on the top toolbar.

    2. Uncheck the "Secure Form" box in the Form Embed Wizard and choose your preferred Form Embed Method.

     

    Only for this time I have reset your SSL counter to 0. Your form should be available now. Let us know if you have more questions, we will be glad to assist you.