What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    After upgrading, my account was disabled anyway. Help?

    Asked by onetimestories on May 19, 2015 at 10:12 AM

    I received a noticed on 5/16/2015 that my JotForm Account is Over Quota and so my account would be disabled until I upgraded. I instantly went through the link via email to upgrade and used my paypal account to pay for said upgrade. I have uploaded the screenshot of the receipt below. Even though I've paid for an upgrade, my account was disabled today. Can you help me out by making sure my payment through paypal was connected to my JotForm Account so I don't have to pay twice and can get my form up and running again. Let me know ASAP if you need any more information. Thank you! 

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    JotForm Support

    Answered by david on May 19, 2015 at 12:23 PM


    I checked yourr account and it currently shows as "Premium" and well below its limits.  Occasionally our PayPal subscriptions do take a bit of time to be applied, my apologies.  As far as I can tell though, you should now be all set.

    If you have any further issues with your account or any questions in general, just let us know and we will be happy to help.

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    Answered by onetimestories on May 19, 2015 at 04:38 PM

    Thanks, David! What I ended up doing is re-buying the subscription with my credit card through the JotForm website and then disputing the first subscription on Paypal to be refunded. I'm guessing because my Paypal email and JotForm email are different, they didn't connect properly. I was refunded for my first payment so everything is all good! 

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    JotForm Support

    Answered by david on May 19, 2015 at 04:48 PM

    Glad to hear everything is sorted.  If there is anything else we can help you with, don't hesitate to ask.

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    Answered by EMIopzuid on June 21, 2016 at 05:34 PM

    I just upgraded my account from free to bronze. Payment was directly by creditcard. Forms are now still disabled, I am really in the middle of a regisrauin, this is a dissaster! Please help me.


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    JotForm Support

    Answered by Kiran on June 21, 2016 at 07:51 PM


    I have moved your question to a separate thread and shall be addressed there shortly.


    Thank you!