After upgrading, my account was disabled anyway. Help?

  • Profile Image
    onetimestories
    Asked on May 19, 2015 at 10:12 AM

    I received a noticed on 5/16/2015 that my JotForm Account is Over Quota and so my account would be disabled until I upgraded. I instantly went through the link via email to upgrade and used my paypal account to pay for said upgrade. I have uploaded the screenshot of the receipt below. Even though I've paid for an upgrade, my account was disabled today. Can you help me out by making sure my payment through paypal was connected to my JotForm Account so I don't have to pay twice and can get my form up and running again. Let me know ASAP if you need any more information. Thank you! 

  • Profile Image
    david
    Answered on May 19, 2015 at 12:23 PM

    Hi,

    I checked yourr account and it currently shows as "Premium" and well below its limits.  Occasionally our PayPal subscriptions do take a bit of time to be applied, my apologies.  As far as I can tell though, you should now be all set.

    If you have any further issues with your account or any questions in general, just let us know and we will be happy to help.

  • Profile Image
    onetimestories
    Answered on May 19, 2015 at 04:38 PM

    Thanks, David! What I ended up doing is re-buying the subscription with my credit card through the JotForm website and then disputing the first subscription on Paypal to be refunded. I'm guessing because my Paypal email and JotForm email are different, they didn't connect properly. I was refunded for my first payment so everything is all good! 

  • Profile Image
    david
    Answered on May 19, 2015 at 04:48 PM

    Glad to hear everything is sorted.  If there is anything else we can help you with, don't hesitate to ask.

  • Profile Image
    EMIopzuid
    Answered on June 21, 2016 at 05:34 PM

    I just upgraded my account from free to bronze. Payment was directly by creditcard. Forms are now still disabled, I am really in the middle of a regisrauin, this is a dissaster! Please help me.

    Regards,
    Sabine

  • Profile Image
    Kiran
    Answered on June 21, 2016 at 07:51 PM

    @EMIopzuid,

    I have moved your question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/866217

    Thank you!