How do I free upload space?

  • Profile Image
    facereality
    Asked on May 19, 2015 at 01:02 PM

    Hello,

    We received a notice saying that we can no longer use our forms because we have exceeded our upload space. What is the best way to clear out our upload space? Does the upload space store only forms with attachments or does it store all submission forms?

     

    Please help

    Thank you,

    Justin

  • Profile Image
    BJoanna
    Answered on May 19, 2015 at 01:39 PM

    By deleting the uploads you will be able to increase the available upload space.

    Unfortunately, it's not possible to delete uploaded/attached files without deleting the submission.

    Please take note:  Deleting submissions will be permanently gone and cannot be restored.

     

    You should probably download a copy of all your submission in Excel or CSV format before you delete entry/submission along with the attached file.

    Here's how to download forms submission to Excel/CSV/PDF.

    http://www.jotform.me/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF 

    To delete submissions select form where submission are click on Submissions and then click on Delete icon.

     

    Hope this will help. Let us know if you need further assistance.