What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I free upload space?

    Asked by facereality on May 19, 2015 at 01:02 PM

    Hello,

    We received a notice saying that we can no longer use our forms because we have exceeded our upload space. What is the best way to clear out our upload space? Does the upload space store only forms with attachments or does it store all submission forms?

     

    Please help

    Thank you,

    Justin

    upload space free
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 19, 2015 at 01:39 PM

    By deleting the uploads you will be able to increase the available upload space.

    Unfortunately, it's not possible to delete uploaded/attached files without deleting the submission.

    Please take note:  Deleting submissions will be permanently gone and cannot be restored.

     

    You should probably download a copy of all your submission in Excel or CSV format before you delete entry/submission along with the attached file.

    Here's how to download forms submission to Excel/CSV/PDF.

    http://www.jotform.me/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF 

    To delete submissions select form where submission are click on Submissions and then click on Delete icon.

     

    Hope this will help. Let us know if you need further assistance.