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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I see that your account melissa2ca is already subscribed to Premium yearly plan. However, it was due to renew by 16th May 2015 in which the payment was failed due to authorization error. You may need to check with your bank on this error and please ensure that there are sufficient funds in the account to avoid failure on the next charge attempt in 2 days. Please be noted that continuous failure attempts may cancel the subscription and downgrade your account to Free.
Hope this information helps! Thank you.