What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I pay annual subscription instead of monthly?

    Asked by melissa2ca on May 19, 2015 at 01:25 PM

    Hello - wondering if it's possible to pay for my subscription on an annual basis rather than monthly?

    Annual hello Than
  • Profile Image
    JotForm Support

    Answered by Kiran on May 19, 2015 at 02:10 PM

    I see that your account melissa2ca is already subscribed to Premium yearly plan. However, it was due to renew by 16th May 2015 in which the payment was failed due to authorization error. You may need to check with your bank on this error and please ensure that there are sufficient funds in the account to avoid failure on the next charge attempt in 2 days. Please be noted that continuous failure attempts may cancel the subscription and downgrade your account to Free.

    Hope this information helps! Thank you.