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DigivisitsAsked on May 19, 2015 at 3:49 PM
<a target="_blank" href="/form/51304480302138">Souvenir Directory Booklet Advertising & Online Patron List Form</a>
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Kiran Support Team LeadReplied on May 19, 2015 at 4:19 PM
Do you want to recover any deleted forms from your account? If so, you can recover the deleted JotForms from the Trash folder if you haven't purged the deleted forms. If the forms are purged, unfortunately it is not possible to recover the deleted form.
Please refer to the guide below that can help you in restoring deleted forms.
http://www.jotform.com/help/134-How-to-restore-deleted-forms
Hope this information helps!!
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DigivisitsReplied on May 19, 2015 at 4:20 PM
It isn't in the trash.
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Kiran Support Team LeadReplied on May 19, 2015 at 4:32 PM
I see that there is only one JotForm in your account. If the form is created newly, it might be in a guest account due to session time out issue. Could you provide us with the Form ID with title or the webpage URL where the form is embedded so that we can take a look?
Thanks!
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DigivisitsReplied on May 19, 2015 at 4:39 PM
http://www.jotform.com/form/51304480302138
It was created when I was a guest.
Name of form
Souvenir Directory Booklet Advertising & Online Patron List Form
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DigivisitsReplied on May 19, 2015 at 4:40 PM
my guest id was
guest_51304967960057
I created an account:
digivisits
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David JotForm SupportReplied on May 19, 2015 at 5:18 PM
I checked for the Guest account your referenced as well as the form and I was unable to locate either one. When you register an account with the same email address you used to create your forms, the forms are usually moved automatically from the Guest account to your registered account then the Guest account is removed. If the form was deleted from the Guest account prior to registering, I do not believe we will be able to restore it.
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DigivisitsReplied on May 19, 2015 at 7:03 PM
There is a history in my Account Profile
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CharlieReplied on May 20, 2015 at 12:08 AM
It seems like you have the form moved to your registered account. If you have deleted and purged it, unfortunately, it will not be possible to recover it as it is already deleted permanently. If this is not the case please do let us know, we can then investigate further. We'll wait for your response.