What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I forgot my user name and password?

    Asked by msgrabbling on May 19, 2015 at 03:56 PM

    I entered my email but never got instructions 

    name User Name and forgot
  • Profile Image
    JotForm Support

    Answered by Kiran on May 19, 2015 at 04:23 PM

    I see that your email address in our bounce list and hence you are not receiving any emails. I've now removed it from the bounce list and you should be receiving emails. Please try requesting for a password reset again to receive the instructions.

    Let us know if you need any further assistance. We will be happy to help.

    Thanks.