What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    change my billing credit card

    Asked by mario on November 17, 2011 at 07:18 PM
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    Answered by AtacanC on November 17, 2011 at 07:32 PM

    Since you're paying using your credit card, you have to modify your credit card details through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. Please do not use your JotForm username and password when logging in to the Plimus website. 

    In case you forgot your Plimus password, please reset your password here.

    https://secure.plimus.com/jsp/forgot_password.jsp?dev=Y

    If you have any other concerns, please do let us know.