What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I transfer a form to another account?

    Asked by sproutingpixel on May 19, 2015 at 06:06 PM

    Is there a way to export a form so that someone else can just import it and start using it under their own JotForm account? I have a client who i created a form for and now they want their own access to it, the only problem is that it's under my account (they didn't mentioned at the beginning the would need access otherwise I would not have done it this way). Any advice would be greatly appreciated.

     

    -Tim

    exporting JotForm problem jotform account my account
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    Answered by raul on May 19, 2015 at 07:05 PM

    Thank you for contacting us.

    If what you want is to transfer a form to another account, we can do that for you.
    We would need to know which of your forms you want to transfer and the recipient account.

    Another option would be to clone the form which would leave your form in you account and create a copy of it on the second account. Here you can find a guide on how to do this: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL this procedure should be made on the second account.

    Based on what you've mentioned I think the transfer will be the way to go since this would also move the submissions to your client's account (the clone method doesn't move submissions). So, please let us know the requested information and we'll proceed accordingly.

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    Answered by TimTran on May 19, 2015 at 07:33 PM

    Raul,

     

    Thank you for answering so quickly. You are right, I think having you guys move the form along with the submissions would be the way to go. I have two questions:

     

    1.) If you transfer the form for me how long does it usually take?

    2.) Is there an added cost to do the transfer?

     

    Thank you in advance.

    -Tim

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    JotForm Support

    Answered by Charlie on May 20, 2015 at 12:25 AM

    Hi,

    1.) If you transfer the form for me how long does it usually take?

    The transfer or moving of forms including the submission from one account to another happens instantly.

    2.) Is there an added cost to do the transfer?

    There's no cost in transferring. :)

     

    This is a sample request on how to do move/transfer of forms:

    I would like to move the form/s [title or form ID] from my account TimTran to account username [recipient of the forms].

     

    Make sure to you are logged in to the account where the form is when doing the request.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by TimTran on May 21, 2015 at 11:23 AM

    Charlie,

    Thank you for the response. I will be in touch when the time come to transfer the form.

     

    -Tim

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    JotForm Support

    Answered by Charlie on May 21, 2015 at 11:52 AM

    You're welcome. Just let us know if you would like to proceed on any form transfer.

    For other concerns, please feel free to open up a new thread here in the forum.

    Thank you.