What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not sent with Paypal

    Asked by oasishealth on May 19, 2015 at 07:15 PM


    I am having an issue with auto-responders.  I have pay-pal set up on my form however, when you press SUBMIT it goes off to pay-pal and completes the transaction however neither the sender nor the owner receive a notification email just an email from pay-pal saying that payment has been completed.


    Any help you could offer would be greatly appreciated.





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    JotForm Support

    Answered by jonathan on May 20, 2015 at 12:10 AM

    When I checked your jotfrom http://www.jotform.co/form/51367702406856 I found that only a Notification E-mail is setup on the form. There is no Autoresponder E-mail.


    Make sure that the Incomplete payments are also set to send Notification Email even when payments are not completed.

    user guide: -How-to-setup-Incomplete-Payment-Notification-E-mail


    You also need to add an Autoresponder E-mail to the form, so that it will send auto response email to the end-user.

    Hope this help. Please let us know if issue still persist.