Autoresponder not sent with Paypal

  • Profile Image
    oasishealth
    Asked on May 19, 2015 at 07:15 PM

    Hi 

    I am having an issue with auto-responders.  I have pay-pal set up on my form however, when you press SUBMIT it goes off to pay-pal and completes the transaction however neither the sender nor the owner receive a notification email just an email from pay-pal saying that payment has been completed.

    http://www.jotform.com//?formID=51367702406856

    Any help you could offer would be greatly appreciated.

    Regards

    Rakesh

     

     

  • Profile Image
    jonathan
    Answered on May 20, 2015 at 12:10 AM

    When I checked your jotfrom http://www.jotform.co/form/51367702406856 I found that only a Notification E-mail is setup on the form. There is no Autoresponder E-mail.

     

    Make sure that the Incomplete payments are also set to send Notification Email even when payments are not completed.

    user guide: -How-to-setup-Incomplete-Payment-Notification-E-mail

     

    You also need to add an Autoresponder E-mail to the form, so that it will send auto response email to the end-user.

    Hope this help. Please let us know if issue still persist.

    Thanks.