Autoresponder not sent with Paypal

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    Asked on May 19, 2015 at 07:15 PM


    I am having an issue with auto-responders.  I have pay-pal set up on my form however, when you press SUBMIT it goes off to pay-pal and completes the transaction however neither the sender nor the owner receive a notification email just an email from pay-pal saying that payment has been completed.

    Any help you could offer would be greatly appreciated.





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    Answered on May 20, 2015 at 12:10 AM

    When I checked your jotfrom I found that only a Notification E-mail is setup on the form. There is no Autoresponder E-mail.


    Make sure that the Incomplete payments are also set to send Notification Email even when payments are not completed.

    user guide: -How-to-setup-Incomplete-Payment-Notification-E-mail


    You also need to add an Autoresponder E-mail to the form, so that it will send auto response email to the end-user.

    Hope this help. Please let us know if issue still persist.