What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upload Links in Emails Getting Stripped in Assembla Ticket System

    Asked by Sound_United on May 20, 2015 at 12:59 AM


    I am trying to integrate JotForms with my client's ticket system called Assembla. The idea is that the customer would fill out the JotForm and JotForm then sends an email with the form information, including the upload, to Assembla via Assembla's email-to-ticket setup. I got that all working fine except the links for the uploads are getting stripped out so that all you can see is the name of the file, but no way to download it. I have been in touch with the Assembla support team, but they have now directed me to your support team. The Assembla support team says they need to know further information about how your emails are generated to see how it is getting parsed in their email-to-tickets gateway.

    I have tried doctoring the upload link using the Assembla global markup: https://helpdesk.assembla.com/customer/portal/articles/1480622-using-global-markup#link

    But because the links generated by Jot Forms have unique IDs between the form ID and the file name, it does not work for every form submission with a new upload.

    I really need to get this project completed so any help you can supply would be much appreciated.



  • Profile Image
    JotForm Support

    Answered by EltonCris on May 20, 2015 at 08:57 AM

    Hi Bree,

    Have you tried switching to text email format instead of the HTML? This will sent the complete URL instead of the file name with hyperlink to itself.

    Let us know if this doesn't help so we can assist you further. Thanks!

  • Profile Image

    Answered by Sound_United on May 21, 2015 at 12:17 AM

    You are a lifesaver!

    That worked perfectly. Thank you so much for your help!

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 21, 2015 at 04:41 AM

    Glad it helps. Cheers! :)