- bbrettAsked on May 20, 2015 at 06:25 AM
I have created many jotforms now and follow the same process to customise my notifications but this time I'm unable.
The form is here:
I can't replace the standard jotform table with another one and some text. Every time I finish the changes in HTML or text mode, I click finish but the same standard jotforms table is there minus my text when i re-open the email settings. The header changes seem to stick and it makes no difference if I click 'save' within the form or not.
I'd be grateful for your help.
email@example.com, +44 0116 3055341
- JotForm SupportChriistianAnswered on May 20, 2015 at 09:06 AM
Thanks for contacting us.
To edit the standard table in the Notification Email, you need to Unlock the Data Table.
To Unlock Data Table in Notification Email, please follow the instructions below:
If you need further assistance, please feel free to contact us again.
- bbrettAnswered on May 21, 2015 at 07:05 AM
While there is nothing wrong with your response, it doesn’t address the real issues of not being able to save my changes or why I am unable to edit the email notification like I could before.
I would like to delete the standard contents and use my own table and most importantly add my own text so the email it isn’t just the table on its own, irrespective of the guidance below.
If you are able shed any light, I’d appreciate it.
- JotForm SupportChriistianAnswered on May 21, 2015 at 09:27 AM
Apologies for any inconvenience this has caused you.
However, I would like to confirm if you have tried the instructions above. I would like to clarify that I cloned your form and also tried editing the standard JotForm table in your Notifier email without clicking the Unlock Data Table and it also did not show any changes after clicking Finish. I then took the steps mentioned above and after unlocking the data table, I deleted the standard data table and replaced it with my own. Only then were my changes saved.
Please see the video below for the steps I have taken.
If the issue still persists, I would like to ask more details on how you are editing the Notifier email. What are the steps you have taken and the new content that you want to save? What browser and system are you using?
If you are wondering why there is Unlock Data Table button in the your form's Notifier email, it is because the Hide Empty Fields feature of the form is Enabled. Deleting the standard table of JotForm (which hides empty fields if enabled) will break the feature. As a result, users can only edit the email content before and/or after the standard table. Otherwise, they need to confirm that they want to unlock the standard data table.
Do let us know if you need further help.