What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications: Format was changed

    Asked by ipbr21054 on May 20, 2015 at 08:15 AM

    I am receiving contact forms with no style.

    These are arriving like sent via word pad like text ?

     

    Form in question is 50907214204344

    Screenshot
    email notifications emails notifications
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 20, 2015 at 10:05 AM

    Hi ipbr21054,

    Thanks for contacting us.

     

    I checked your form and it seems that your email notification content is in plain text and no format.

     

    If you want to have a more formatted/styled email, you can edit your email content and add styles to it or you can use the standard JotForm email table. 

    To edit your email content, please follow the instructions below.

     

    To use the standard JotForm email table, you need to add new email notifier. To add a new email notifier, please follow the instructions below.

     

     

     

     

     

    If you need further assistance, please feel free to contact us again.

     

    Regards.

  • Profile Image

    Answered by ipbr21054 on May 20, 2015 at 11:37 AM

    The form in question WAS using the standard Jotform email table.

    It has just started to send plain text emails.

     

    I dont see on your instructions how to use the existing contents but have your standard form applied.

    I need the same form number but with th email table applied.

     

    Not sure why it has changed itself ?

    Please apply it for me.

  • Profile Image

    Answered by ipbr21054 on May 20, 2015 at 12:30 PM

    DO NOT MAKE ANY CHANGES TO THIS.

     

    I HAVE NOW HAD TO DO SOMETHING ELSE AS TIME WAS NOT ON MY SIDE

     

    PLEASE CREDIT MY ACCOUNT WITH SOME E-MAILS DUE TO MANY TESTING EMAILS SENDING TO MYSELF

  • Profile Image
    JotForm Support

    Answered by Jan on May 20, 2015 at 01:00 PM

    Please do not write in all caps, the use of all caps is considered impolite and perceived as "shouting".

    If you need the standard table then follow the instructions provided by Christian above. You will need to recreate the notifier so you can get the standard table with the logo and the table. I can see that you already created a new form and the notification is already configured properly with the standard table on it.

    As a one time accommodation, I will reduce your submissions, from 37 to 27. There are 10 test submissions that you made today.

    Moving forward, make sure to limit using your submissions for testing purposes, because it will affect the number of your submissions. 

    Let us know if you need any help. Thank you.

  • Profile Image

    Answered by ipbr21054 on May 20, 2015 at 01:03 PM

    Capitals were intended to bring your attention to not do anything.

     

    You need to put something in place for testing purposes without emails be used up.

     

    The reason for the post was to say that the form was always using the standard table but then vanished.