What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    By mistake, I upgraded to professional plan. Please downgrade me to premium yearly plan.

    Asked by quannguyen1234 on May 20, 2015 at 08:26 AM

    Hi Ashwin,


    I just upgraded to the professional plan by mistake today and my credit card was charged. Please help me to restore back to my previous plan which was yearly premium and refund the amount charged for the wrong update today. 

    Your colleagues are helping me here http://www.jotform.com/answers/572892-Upgrade-plan-by-mistake but i do not think they understand this situation as well as you.

    Thank you for your support.

    Quan Nguyen

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    JotForm Support

    Answered by ashwin_d on May 20, 2015 at 08:28 AM

    Hello Quan,

    I have taken care of your account issue. I have cancelled your professional yearly plan and downgraded you to premium yearly plan. 

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!