I'm unable to change the email address associated with my account

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    Asked on May 20, 2015 at 09:27 AM

    Good morning,


    Over the past few weeks, we have not been receiving the emailed submissions and whenever I try to update our email address on the Account setting page, I receive an "Oops, something went wrong" message.


    Can you please assist me?


    Thank you!

    Michael Faulkner

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    Answered on May 20, 2015 at 10:31 AM

    Thank you for contacting us.

    If I understand correctly, you want to change the email address associated with your account. Is that correct? If so, please log off from your current session, clear your browser's cache, log back in and try to update the email address of your account again.

    Regarding your form, I noticed that the notifier doesn't have configured a sender email address which could be the reason why you're not getting the email notifications when it's submitted.

    Please try to set a sender email address and let us know if this helps.