- Gwen FrancisAsked on May 20, 2015 at 10:08 AM
- JotForm Supportashwin_dAnswered on May 20, 2015 at 10:49 AM
You mean to say upgrade from premium yearly to economy yearly subscription. Is that correct?
Please be noted that when you upgrade from premium to economy subscription, the prorated refund will be applied.
Based on the payment method you have used, you can either pay the difference and upgrade to premium or the refund can be processed. You can then re-upgrade your account fresh.
Hope this answers your query.
Do get back to us if you have any questions.