What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You mean to say upgrade from premium yearly to economy yearly subscription. Is that correct?
Please be noted that when you upgrade from premium to economy subscription, the prorated refund will be applied.
Based on the payment method you have used, you can either pay the difference and upgrade to premium or the refund can be processed. You can then re-upgrade your account fresh.
Hope this answers your query.
Do get back to us if you have any questions.