Condition Not Working When Editing Submissions

  • townpark
    Asked on May 20, 2015 at 10:56 AM

    Hello,

    I am trying to edit some submissions to our form, but condition #46 does not seem to be working when I go to edit the submissions.  Can you help me figure out why it's not updating the submissions?

    Thanks,

    Alissa Kline

    Page URL: http://form.jotform.us/form/42441114567147
  • townpark
    Replied on May 20, 2015 at 10:57 AM

    Condition Not Working When Editing Submissions Image 1 Screenshot 20

     

  • Chriistian Jotform Support
    Replied on May 20, 2015 at 11:30 AM

    Hi townpark,

     

    Thanks for contacting us.

     

    I cloned your form (https://www.jotform.com/form/51394167012955) since the fields are hidden in your actual form. I cannot replicate your problem. From my end, it is calculating the your condition correctly as per screenshots below.

    Condition Not Working When Editing Submissions Image 1 Screenshot 30

    Condition Not Working When Editing Submissions Image 2 Screenshot 41

     

    You may check my cloned form. If the problem persists, I would suggest you clear your form cache as well as your browser cache.

     

    Do let us know if it works.

     

    Regards.

     

  • townpark
    Replied on May 20, 2015 at 11:59 AM

    Hello,

    I cleared the cache and my browser history/cookies and it's still not working...  Any other ideas?

    Condition Not Working When Editing Submissions Image 1 Screenshot 20

  • townpark
    Replied on May 20, 2015 at 12:09 PM

    OK, I think there is something seriously wrong here...  As a workaround, I tried to create a NEW field to replace the old one.  In the screenshot below, "Net Deposit" is the new field.

    Condition Not Working When Editing Submissions Image 1 Screenshot 20

    So there is something wrong...

    Please help.

    Thanks,

    Alissa

  • Welvin Support Team Lead
    Replied on May 20, 2015 at 1:04 PM

    Hi Alissa,

    The calculation won't work if there's no action made in the form. Since you have the field to update only when Paypal/Credit Card is selected, you have to unselect/select the option for this to work. So,

    a. Input the amount in the fields

    b. Navigate at the bottom part and unselect "Paypal/Credit Card".

    c. Select "Paypal/Credit Card" back and the conditional calculation should be triggered.

    This is how our calculation works and pre-selected option won't trigger the conditional logic.

    Thanks

  • townpark
    Replied on May 20, 2015 at 5:04 PM

    Hi again,

    I am so sorry, but your logic is not correct.  By reselecting PayPal/Credit Card, it does not make a difference because ALL the other fields are working as stated even WITHOUT changing Payment Method.  Please check again in the programming or language because there is something else that is wrong.

    Thanks,

    Alissa

  • raul
    Replied on May 20, 2015 at 6:21 PM

    I've also cloned your form to make some tests on my side and was also unable to reproduce the issue. The calculations were correct when I opened the submission and edit it.

    Condition Not Working When Editing Submissions Image 1 Screenshot 40

    Condition Not Working When Editing Submissions Image 2 Screenshot 51

    Condition Not Working When Editing Submissions Image 3 Screenshot 62

    Can you try to create a cloned version of your form and let us know if the issue persists in the cloned version?

  • townpark
    Replied on May 21, 2015 at 1:52 PM
  • Charlie
    Replied on May 21, 2015 at 2:27 PM

    Hi,

    I see that you have edited your last post? Have you managed to fix the problem in your end? I'm checking your forms and it seems to be working as expected. 

    Could you give us an example of a correct calculation in your end. Also, is the form embedded on a website or is it being viewed directly using the Form URL?

    We'll wait for your response.

    Thank you.