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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We still are not receiving forms

    Asked by Bobbi Woelpern on May 20, 2015 at 01:07 PM

    This has been an ongoing issue for us and has gotten worse over time.  We have received zero forms in our lostdogsmn@aol.com account for the past two days.  I just checked and we are NOT on the bounce list.  If you check and see that we are please tell me how you check.  Each time I have reported this I have checked to find we are not on the bounce list-you say you checked to find that we are.


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    JotForm Support

    Answered by Aury on May 20, 2015 at 01:36 PM

    Hello Bobbi Woelpern,

    I am sorry for the inconvenient this issue is causing you.

    I have gone ahead and checked your email lostdogsmn@aol.com I confirm it is not on the bounce list.

    I strongly recommend you to clear your browser's cache, inside this guide you will find step by step process: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    You are also able to view your submissions, please take a look at this helpful link: http://www.jotform.com/help/269-How-to-view-Submissions.

    I hope this information helps.