What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting "submit.jotform.us" in source tracking in Google Analytics

    Asked by andrewmetropolis on May 20, 2015 at 02:57 PM

    Our client's website, which uses jot form, has noticed that theory are having issues with their conversion tracking. In Google analytics, form submissions are showing up as coming from jot form. They cannot see the actual source of the conversions. We are using UTM codes from various digital ads that direct a user to the contact page. When a user submits a form, the get a report that it is from "submit.jotform.us" in google analytics. The contact form redirects to a thank you page upon submit.

    I have tried adding "?utm_nooverride=1" to the thank you page URL with no effect. I have also changed "send post data" to yes in advanced setting.

    Send Post DataHTTP POST data to Thank You Page.
    Yes

    I am attaching a screenshot of their google analytics page.

    Any ideas on how to correct this?

     

    Thanks

    Page URL:
    http://encoreresorthomes.com/contact.html

    Screenshot
    tracking Submissions google analytics
  • Profile Image
    JotForm Support

    Answered by jonathan on May 20, 2015 at 04:38 PM

    Hi,

    Please try re-embedding the form to your website using its full source code instead.

    user guide: -How-to-get-the-Full-Source-Code-of-your-Form

    You can then exclude the Jotform Domain on page clicks where the form is embedded.

    Hope this help. Let us know if issue persist.

    Thanks.

  • Profile Image

    Answered by andrewmetropolis on May 21, 2015 at 09:54 AM

    OK, I have embedded the full source code on the site, but it is not apparent to me how "You can then exclude the Jotform Domain on page clicks where the form is embedded." Could this step be explained? Thanks

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    JotForm Support

    Answered by Charlie on May 21, 2015 at 11:17 AM

    I believe what my colleague meant about referral exclusion is this: https://support.google.com/analytics/answer/2795830?hl=en. Try using the Google Analytics widget, then add the "?utm_override=1" in your "Thank You" URL, then add a referral exclusion. See if that would give you a a better tracking conversion.

    I hope that helps.