What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notifier: Change Recepient

    Asked by JalaClothing on May 20, 2015 at 06:54 PM



    We have a contact us form set up. We have the email notification address as wecare@jalaclothing.com set up. But it's sending to wholesale@jalaclothing.com. When I click test it says it's sending to this default email. How do I fix this?

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    JotForm Support

    Answered by Chriistian on May 20, 2015 at 08:36 PM

    Hi JalaClothing, 

    Thanks for contacting us.


    Please note that even though you have setup the email notification address as wecare@jalaclothing.com, when clicking the Test Email button, it will automatically send to the email address registered to your account (wholesale@jalaclothing.com). However, when an actual submission is made, rest assured that it will send to the email notification address you have setup.


    I cloned your form and tested using my own emails. It's just how Test Email button behaves.


    If you need further assistance, please feel free to contact us again.