What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Forms Folders were not restored after changing Account Username

    Asked by UACON on May 20, 2015 at 06:57 PM


    David with JotForms kindly helped me to rename our account UACON but now all my folder are gone. Should i just recreate the folders or is there something that needs to be fixed on your end as well?

    Thank you


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    JotForm Support

    Answered by jonathan on May 20, 2015 at 08:49 PM

    Hi Travers,

    I was able to see the issue on your My Forms page.

    It seems that when your account/username was changed, the existing Folder Names were lost.


    I could not find any other way to restore the folder names. And it seems the only way to restore is to just create them again on your My Forms page. 

    Hope this help. Please let us know if there is more we can help you with.