JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I did check your account and it seems you were able to upgrade your account successfully to economy monthly subscription with order #S-3YH542496A383562B.
Please sign out from your account and then sign in again for the changes to reflect.