What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving e-mail notifications

    Asked by jules669 on May 20, 2015 at 10:18 PM

    We have recently changed our web site host but the email has remained the same and has been checked and works correctly

    Page URL:

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    JotForm Support

    Answered by BJoanna on May 21, 2015 at 03:20 AM

    Considering that I could not find any JotForm form on your website I have tested one of the forms I found on your account http://www.jotform.com/23556370760859. After submitting the form I have checked our Email log and I found that submission email was sent successfully. 

    You can also check the email logs for yourself on this link:


    Also I have checked and your Email address is not on bounce list.  

    In this guide you can see hot to remove your Email address form bounce list:


    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses

    Hope this will help. Let us know if you need further assistance.