What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not getting sent to email???

    Asked by TLRRescue on November 18, 2011 at 08:46 AM

    We have had many people email us saying they sent in applications and we have not received them.  I finally had it happen to myself because someone told me they did it 3 x and it still hadnt come thru. I typed it up myself and hit submit and it said thank you.  You have it under the submissions (as well as the one she said she submitted earlier - Mindy Whisman) but I did not receive it via email. I even tried forwarding from this site and it still will not go!!! This is so very extremely important because these can be adoption applications for dogs who are on death row and if we dont get them, the dog will die!!!

    Page URL:
    http://www.thelastresortrescue.com/adoptionapplication.htm

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    JotForm Support

    Answered by liyam on November 18, 2011 at 10:49 AM

    I have tested your form and I was able to receive a notification to my inbox.  Can you confirm if you have received the same?  If not, can you please check your spam folder if it landed there?

    We'll wait for your response.

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    Answered by TLRRescue on November 18, 2011 at 10:52 AM

    They ARE going to spam??? why in the world would that happen? this has never happened before

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    JotForm Support

    Answered by liyam on November 18, 2011 at 10:55 AM

    When you receive emails of almost the same format numerous times, anti-spam filters register this algorithm and then it gets triggered so the next email that comes in, it would land to the spam folder.  If this happens, probably the best way is to add noreply@jotform.com to your contacts.