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  • Profile Image

    Field not showing in email submission

    Asked by celesims on May 21, 2015 at 07:29 AM

    The "Cash Only Charge" question is not showing in the email submissions, though it looks like it's name is correct in the Compose Email section, {cashOnly20} is the name there as well as in the fields properties. Am I missing something? Thank you for any help.

    Page URL:
    http://form.jotform.us/form/51346654757161

    email field not showing Submissions name charge compose
  • Profile Image
    JotForm Support

    Answered by Welvin on May 21, 2015 at 10:06 AM

    I don't see anything wrong with it either. If the issue is the same after doing another test, I would suggest re-creating your whole settings.

    Delete the existing notifiers: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Re-create it after: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Thanks

  • Profile Image

    Answered by celesims on May 21, 2015 at 10:29 AM

    Thank you. Do you mean deleting and recreating the entire form, or just the email notifications? Because I deleted the email notifications and recreated one of them, and the field is still empty...I appreciate your help though!

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    JotForm Support

    Answered by Aury on May 21, 2015 at 11:46 AM

    @ celesims

     I have gone ahead, cloned yur form and tested, you are totally right, the "Cash Only Charge*" field does not display on submissions.

    I added the following CSS Code:

    #id_20 {
        display : inline-block;
    }

    After that I tested the form again and had the following figure shows the result:

    Please find inside this guide how to inject CSS Code to your form: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Or if you would prefer you may go ahead and clone the cloned form I modified, here your are the link of said form: http://form.jotformpro.com/form/51404951311950.

    Here you are the step by step guide how to clone forms:

     

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    I hope this helps.

     

     

     

  • Profile Image

    Answered by celesims on May 21, 2015 at 05:40 PM

    Works great, thank you very much!