What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How resilient is this service? Do you use a hosting partner like Amazon or Google or do you host Jotform service from your own data centres.

    Asked by Andrew Little  on May 21, 2015 at 07:33 AM


    My name is Andrew Little, Head of IT Business Operations at Trinity Mirror.

    As you will know by your subscription database, Trinity Mirror plc is a keen user of JotForm and wish to continue its use, but there have been a few concerns raised about the resilience of your service and I hope you can help. Would it be possible to arrange a call with you Service team to answer some questions and to give confidence that JotForm is robust and resilience is managed.

    My email is above, we are based in London in the UK, so any calls need to suit GMT.

    Many thanks in advance

    Andrew Little

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    Answered by Carina on May 21, 2015 at 10:17 AM

    Hello Andrew

    Unfortunately we do not have phone support, but please address us your inquiries and we'll get back to you with the answers you need.
    Jotform has a very powerful cloud of servers with encrypted storage and provides security protection against malicious attacks like SQL injection and denial of service (DDOS) attacks. We provide a high security standard through our hosting provider's servers for data storage All of our SSL certificates support high-grade 256-bit encryption. 

    You can find here more information on how to use the forms in a secure way:


    If you need further clarification please let us know