- Whitney SandsAsked on May 21, 2015 at 08:25 AM
- JotForm SupportWelvinAnswered on May 21, 2015 at 10:11 AM
Yes, that is correct. You should supposed to receive an email containing the link to create your account in Jotform to access the shared form(s). Did you check your spam folder? Kindly check. If nothing is there, try adding firstname.lastname@example.org to your contact list and ask your colleague to try it again.
If the issue persists, whitelisting our whole list of IP Addresses and Sender Domains should help: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.