Admin E-mail

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    Whitney Sands 
    Asked on May 21, 2015 at 08:25 AM

    Yesterday, I was made Admin for the JotForms posted on the www.asurams.edu website. After being added as an admin, I was supposed to receive an e-mail from JotForm with further instructions but I never received it.

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    Welvin
    Answered on May 21, 2015 at 10:11 AM

    Hi Whitney,

    Yes, that is correct. You should supposed to receive an email containing the link to create your account in Jotform to access the shared form(s). Did you check your spam folder? Kindly check. If nothing is there, try adding noreply@jotform.com to your contact list and ask your colleague to try it again.

    If the issue persists, whitelisting our whole list of IP Addresses and Sender Domains should help: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks