What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Admin E-mail

    Asked by Whitney Sands  on May 21, 2015 at 08:25 AM

    Yesterday, I was made Admin for the JotForms posted on the www.asurams.edu website. After being added as an admin, I was supposed to receive an e-mail from JotForm with further instructions but I never received it.

    Page URL:
    https://secure.jotformpro.com/form/50640767981969

    JotForm www receive
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    JotForm Support

    Answered by Welvin on May 21, 2015 at 10:11 AM

    Hi Whitney,

    Yes, that is correct. You should supposed to receive an email containing the link to create your account in Jotform to access the shared form(s). Did you check your spam folder? Kindly check. If nothing is there, try adding noreply@jotform.com to your contact list and ask your colleague to try it again.

    If the issue persists, whitelisting our whole list of IP Addresses and Sender Domains should help: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks