HTML Source Editor window not showing email notification's HTML codes

  • criterions
    Asked on May 21, 2015 at 9:36 AM

    When I attempt to edit the HTML source for my email notifications, I'm not seeing any code. The form still shows as normal, but I can't modify the underlying code.

  • Mike_G JotForm Support
    Replied on May 21, 2015 at 11:17 AM

    I have cloned your form and tried to go the notification saved under Emails. I have clicked the HTML button on the Compose Email window of the Notification and it opened the HTML Source Editor window. I was able to view the HTML code of the notification.

    HTML Source Editor window not showing email notifications HTML codes Image 1 Screenshot 20

    what browser were you using when this happened? You can try to clear the browsing data of your web browser. and reload everything. By the way, I am using Google Chrome. 

  • Mike_G JotForm Support
    Replied on May 21, 2015 at 12:15 PM

    You have replied: 

    "Getting this for Chrome and IE - both blank pages. Cleared cache on both and no difference.

    Also - and it might not be related - but when I went to edit the actual form I got a message that it was trying to load it and it was taking a long time. This never happened before."

    Could you try to follow the steps on this websites? 

    https://support.google.com/chrome/answer/95647?hl=en

     

    http://superuser.com/questions/548096/how-can-i-clear-cookies-for-a-single-site

    This will allow you to clear cookies or site data for a specific website as this issue might be related to sessions.

    Thank you.

  • criterions
    Replied on May 21, 2015 at 12:16 PM

    will do - btw, it WORKS using Firefox.

  • Mike_G JotForm Support
    Replied on May 21, 2015 at 12:20 PM

    Thank you for updating us. Kindly let us know if the previous instruction I have posted above works for you or not. We will wait for your response on this thread. Thank you.