What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not sending emails

    Asked by hwhite on May 21, 2015 at 10:35 AM

    The form has not sent any email lately, I checked the Activity log and I don't think it is displaying everything.

     

    I have confirmed no emails have been received since the week of May 11th.

     

     

     

     

     

     

    Page URL:
    http://secure.jotform.us/form/42655964424159

    Emails JotForm uploads jpg
  • Profile Image
    JotForm Support

    Answered by david on May 21, 2015 at 11:43 AM

    Hi,

    I checked your form and it appears as though you have too many email addresses in your recipient settings.  Notifications have a limit of 10 recipients for each one and yours currently has over 30.  I am not sure if the additional addresses were added recently but you would need to have less than 10 per notification in order for them to work properly. 

    Once you have broken the notifications down to smaller groups with multiple notifications, if they still do not work, let us know and we will be happy to check the ones that do not.

  • Profile Image

    Answered by hwhite on May 21, 2015 at 11:45 AM

    Is this a recent change?

     

    I have not added any new email address and the form sent without issue up until last week.

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    JotForm Support

    Answered by david on May 21, 2015 at 11:53 AM

    This is not anything new, it is actually stated in our guide on setting up multiple notifications:

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    A few of the addresses may have worked but it is highly unlikely that they all were working this whole time.

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    Answered by hwhite on May 21, 2015 at 11:55 AM

    I've had multiple issue with notifications sending and you are the first person from jotform to tell me about the limit.

     

    Also, I can 100% confirm all addressees received the email before.

     

    I have updated the form and an testing now. Thank you for your assistance.

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    JotForm Support

    Answered by david on May 21, 2015 at 12:04 PM

    My apologies, that was the only thing I saw wrong with your notifications.  If you have brought this to our attention before and no one caught the issue, that is pretty bad on our end.

    I checked our logs for a few of the addresses and it appears as though some of them did not receive the notifications.  For example, "wburley@sicom.com" and "lgiles@sicom.com" have not received any notifications from the form.  I did not check them all but several of them did not receive any notifications from the form you referenced.

    Do let us know if they still will not work properly after breaking them up and we will be happy to check the ones that are not.

  • Profile Image

    Answered by hwhite on May 21, 2015 at 12:07 PM

    I changed it to the group which is : teamleads@sicom.com. I also added a few individuals including myself : hwhite@sicom.com 

     

    It is sending to individuals but the form doesn't seem to be sending to groups.

    Can you please see why it is not sending to them?

  • Profile Image
    JotForm Support

    Answered by david on May 21, 2015 at 12:16 PM

    Try separating the one that sends to a group to its own notification.  I am not 100% sure but if there are more than 10 people in the group, the notification may not send to all of them.

  • Profile Image

    Answered by hwhite on May 21, 2015 at 04:06 PM

    I just confirmed no one in the group received the email.

     

    Could you see if there was an error on your end or if it appears to have gone through?

     

    This is a very big problem for us as the forms will essentially be useless if the notifications won't go to everyone we need or groups.

  • Profile Image

    Answered by hwhite on May 21, 2015 at 04:51 PM

    Actually, it turns out the group issue was internal. It's fixed now.

     

    Thank you!

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    JotForm Support

    Answered by david on May 21, 2015 at 05:57 PM

    Glad to hear you were able to get things fully sorted.  If there is anything else we can help you with, just let us know and we will be happy to do what we can.