What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Imported PDF Form: Getting "PDF not available" when downloading converted PDF Form and choosing "Auto Collect"

    Asked by Johnr0626 on May 21, 2015 at 10:56 AM

    Got the form that you converted, but it will not open.  I am attaching the error I received.

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    JotForm Support

    Answered by Charlie on May 21, 2015 at 12:04 PM


    I was able to replicate your problem, it seems like the problem happens when we choose "Auto Collect" when we download the converted PDF form.

    1. Choose the imported PDF form and click "Download PDF".

    2. I then choose "Auto Collect".

    3. I get this error message also.


    I'll need to forward this to our developers to have it check. We apologize for any inconvenience that this might have caused  you. We'll update you as soon as we hear any news on this.


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    Answered by eCromeDigital on June 12, 2015 at 09:01 AM

    Hi there, I have got the problem too with one of our customers imported PDFs. Is there anything new about this case or at least a hotfix?
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    JotForm Support

    Answered by Charlie on June 12, 2015 at 10:24 AM


    To better assist you, I've opened a separate thread for your concern, please refer to this link: http://www.jotform.com/answers/587302. We will address it shortly.

    Thank you.