Imported PDF Form: Getting "PDF not available" when downloading converted PDF Form and choosing "Auto Collect"

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    Johnr0626
    Asked on May 21, 2015 at 10:56 AM

    Got the form that you converted, but it will not open.  I am attaching the error I received.

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    Charlie
    Answered on May 21, 2015 at 12:04 PM

    Hi,

    I was able to replicate your problem, it seems like the problem happens when we choose "Auto Collect" when we download the converted PDF form.

    1. Choose the imported PDF form and click "Download PDF".

    2. I then choose "Auto Collect".

    3. I get this error message also.

     

    I'll need to forward this to our developers to have it check. We apologize for any inconvenience that this might have caused  you. We'll update you as soon as we hear any news on this.

     

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    eCromeDigital
    Answered on June 12, 2015 at 09:01 AM

    Hi there, I have got the problem too with one of our customers imported PDFs. Is there anything new about this case or at least a hotfix?
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    Charlie
    Answered on June 12, 2015 at 10:24 AM

    @eCromeDigital

    To better assist you, I've opened a separate thread for your concern, please refer to this link: http://www.jotform.com/answers/587302. We will address it shortly.

    Thank you.