- bpprallAsked on May 21, 2015 at 11:24 AM
I have a Jotforms account. My co-worker (phowtx) created a Jotforms account and imported forms from FormsCentral and shared them w/me, allowing me to view and edit. The email I received says I need to login, which I've done, but I can't access the forms. I don't see the "Shared with You" tab. Ihave cleared my browser cache. The only form I see is one I created. How do I get all the forms?
- raulAnswered on May 21, 2015 at 12:23 PM
Please tell your co-worker to remove the sub-user account he created for you and then create it again but using your username (bpprall) instead.
Let us know if this works.
- bpprallAnswered on May 27, 2015 at 12:12 PM
I am still unable to access the shared forms. I don’t have a “Shared with You” button at the top left side of the “My Forms” sub-menu, or anywhere else on the page.
- JotForm SupportdavidAnswered on May 27, 2015 at 01:27 PM
I believe the problem is that you have already shared a form from your account with the "phowtx" account. I do not believe it is possible to have both accounts be sub-users of each other. Try removing the sub-user from both accounts, then add "bpprall" as a sub-user under the "phowtx" account, without having "phowtx" as a sub-user or "bpprall".
If that still does not work, let us know and we will be happy to see what else we can do.
- bpprallAnswered on May 27, 2015 at 02:48 PM
I removed phowtx from my account; phowtx removed me and re-added me to her account and re-shared the forms. I just received notice that phowtx shared forms w/me, but there are no forms in my account, the “Shared w/You” button does not appear on my “My Forms” page. I don't think I'm making progress.
- raulAnswered on May 27, 2015 at 03:56 PM
I've checked phowtx account and your username is not added as a sub-user in her account.
However, I've already reported this issue to our development team as per this thread: http://www.jotform.com/answers/573989
She will be notified on the mentioned thread when the assigned developer has fixed the problem.
- bpprallAnswered on June 02, 2015 at 11:57 AM
As I've said, phowtx added me (bpprall) as a subuser 2 weeks ago. I have seen me on her account as a subuser. I have received 2-3 emails notifying me that phowtx has shared forms with me. I created an account for myself some time ago, but the forms are still not available to me. We have approximately 2 ½ weeks to get about 50 forms up and running, and this glitch is causing significant problems for us. We need to resolve this issue as quickly as possible.
- JotForm SupportdavidAnswered on June 02, 2015 at 12:05 PM
There is already a ticket created for this issue in your other thread that has been assigned to a developer and given a high priority. Though I cannot say exactly when they will be able to resolve this, we will update you in your other thread as soon as we have any further information. My apologies, this should be resolved soon.
- bpprallAnswered on June 03, 2015 at 10:31 AM
I go the message below from Jotform re this issue:
At this time your account (bpprall) is not listed as a sub-user on phowtx account, as such you would not be able to see any of their forms in your account.
Please have phowtx add you as a sub-user on your account, if you are still unable to access the forms we would need to address the issue while you are listed as a sub-user.
Please inform us once your account has been added as a sub-user.
And then I got this message:
Answered by jonathan
The submitted ticket is still open and was already assigned to one of our developer.
We will let you know here as soon as we have update on the status.
Thank you for your patience and understanding.
The 2 messages seem somewhat conflicting, so I'm not sure what's going on. Please clarify.
I initiated the contact w/Jotform, I think phowtx has another thread going, and I've also sent emails to Jotform. What is the best way for me to work w/Jotform to stay abreast of this?
- JotForm SupportdavidAnswered on June 03, 2015 at 11:42 AM
There are indeed two separate threads going. The one that was raised to our developers:
Should be the one you follow up in. If possible, keep the conversation to a single thread to avoid such confusion. If there are 3 different threads with the same question, we may give you three different things to try that conflict with each other. We have a developer looking in to this and they will follow up in the thread referenced above as soon as they have any further information.