Form issues: missing information & unable to export correctly

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    hughstephens
    Asked on September 02, 2010 at 10:32 AM

    I am a new jotform user, and am a premium paid user.

     

    I have made a form successfully and received responses, and have 2 major issues

     

    1. When exporting, the 'matrix' does not export into separate columns/cells: it has commas and carriage returns. Because it has these returns, I am unable to turn it into something useable in Excel (with one cell per input from the user). This is simply not good enough for a paid service.

     

    2. I can edit submissions but when I do, the output goes funny - please see here: http://img36.imageshack.us/img36/9115/93531444.png Again, this is simply not good enough for a paid service. If I try to edit the cells again, they are empty. This needs to be fixed ASAP. 

     

    Please fix these issues ASAP and get back to me.

     

    Thanks

    Hugh Stephens