- hughstephensAsked on September 02, 2010 at 10:32 AM
I am a new jotform user, and am a premium paid user.
I have made a form successfully and received responses, and have 2 major issues
1. When exporting, the 'matrix' does not export into separate columns/cells: it has commas and carriage returns. Because it has these returns, I am unable to turn it into something useable in Excel (with one cell per input from the user). This is simply not good enough for a paid service.
2. I can edit submissions but when I do, the output goes funny - please see here: http://img36.imageshack.us/img36/9115/93531444.png Again, this is simply not good enough for a paid service. If I try to edit the cells again, they are empty. This needs to be fixed ASAP.
Please fix these issues ASAP and get back to me.