What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to edit my autoresponder form?

    Asked by demamp on May 21, 2015 at 11:45 AM

    Hi guys,

    Seems like I can't edit the autoresponder: when I click on my autoresponder and select "autoresponder" it redirects me to the notifier page.

    Am I missing something?

    Thank you!

    how to edit autoresponder
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 21, 2015 at 12:37 PM

    Hello,

    I can't seem to reproduce the problem. When editing an existing autoresponder, it will open the compose email window for that particular autoresponder. Both notifier and autoresponder has the same compose email window style. Is this what you are getting confused of? However, when you check its "Reply-To and Recipient Settings" you'll see a lot of difference like the recipient email which is a dropdown field for autoresponders and the default name assigned to it like the following.

    Let us know if I have misunderstood your question. Thanks!

  • Profile Image

    Answered by demamp on May 21, 2015 at 12:46 PM

    Hi!

    I actually know the difference between the two, I just can't edit the autoresponder.

    This is what I do :

    1) I click on "Emails"

    2) I choose my autoresponder (mine is called "Récapitulatif")

    3) I have to choose between "Notifier" and "Autoresponder"

    4) I click on "Autoresponder"

    5) This window appears :

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 21, 2015 at 12:58 PM

    Sorry but I am a bit lost with your guide.

    After you click your existing autoresponder which is "Récapitulatif", it should give you a compose email window not the selection between notifier and autoresponder. This only appears when you create new notification.

    I would suggest to logout, clear your browser's cache and try it again. This might help.

    Thanks!

  • Profile Image

    Answered by demamp on May 21, 2015 at 02:13 PM

    This is exactly what I did... and it didn't work until I tried with my second computer!

    When I do it on my other computer it just doesn't load and redirects me to the "Email Wizard" window...

    Anyway, thank you! Could you please delete the gif, though? I don't want my domain name to be publicly visible, thanks! :)

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 21, 2015 at 02:14 PM

    Glad its sorted now. The GIF file is now deleted.

    Cheers!

  • Profile Image

    Answered by demamp on May 21, 2015 at 02:40 PM

    Thank you EltonCris, have a nice day!