What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What aren't my forms saving?

    Asked by corpruitt on November 18, 2011 at 10:54 AM


    I made several forms in JotForm and have not had any trouble. Since yesterday, the forms I make do not save and the site continues to say "working" in bottom right corner as if it is saving but is not. I have tried clearing my cache and that did not seem to make a difference. My company currently has the premium account and have been talking about upgrading to the professional account as we see the many uses of JotForm, but if we cannot create any more forms (and have them saved) we don't see the point.

    Any direction you can provide as to why we are not able to save new forms would be greatly appreciated.

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    Answered by fxr on November 18, 2011 at 02:57 PM

    I have been able to create a folder 'JOTFORM TEST' & a form 'JOTFORM TEST' with no issues at all.

    Are you still having the problem? if so, can you tell what browser you are using, and if you tried a different one, please?

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    Answered by corpruitt on November 23, 2011 at 08:38 AM
    Thank you for the quick reply!!! I just tested it again and it is still the same result. We are using Internet Explorer 8.
    I tried it in Google Chrome and it worked!!!
    I will use Chrome to create forms from now on.
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