JotForm Signature Widget Stopping Form from Submitting

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    Asked on May 21, 2015 at 05:33 PM

    Good Day!

    We're using the Smooth Signature widget and whenever we try to submit a form with it, it just hangs and doesn't submit.

    Any help would be appreciated.

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    Answered on May 21, 2015 at 06:52 PM

    When I checked your jotform I did find an status error in the browser console.


    I tried submitting the form and it hanged up and was stuck to "Please wait" message in the submit button


    I was able to find a fixed by removing the existing smooth signature widget, and then add it back again to the form.


    when I test submitted my test form it was successful this time.



    Can you please try also removing and add back the Smooth signature widget to your form, similar to the steps I did.

    Please let us know if this still did not resolve the issue.