What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If I exceeded my free limit, is that data lost, or can I retrieve it by subscribing?

    Asked by aegis41 on November 18, 2011 at 01:44 PM

    For example, one of my forms hit the SSL limit and someone completing it received an error message. I went on to pay with PayPal, and it was accepted and I got an email confirming the payment, but my account here still shows as a Free account. Now, will I be able to get the submissions I'm losing until your system catches up with my payment?

  • Profile Image

    Answered by fxr on November 18, 2011 at 04:58 PM

    Try logging out and in to show your new account status.

    Whatever account type you are under, your data i.e forms and submissions are yours. All that changes between the different pricing models is how many times a particular type of form can be submitted.


    Hope that helps.