What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Lightbox Pop Up is not working.

    Asked by aiepro on May 22, 2015 at 05:27 AM

    Hi there,

    Can you check why my lightbox form is not working?

    Here's the script:

    <script src="//d2g9qbzl5h49rh.cloudfront.net/static/feedback2.js?3.2.7209" type="text/javascript">
    var JFL_51411744798967 = new JotformFeedback({
    formId:'51411744798967',
    base:'http://jotformpro.com/',
    windowTitle:'PROMO Information Request',
    background:'#FFA500',
    fontColor:'#FFFFFF',
    type:false,
    height:500,
    width:700,
    openOnLoad:false
    });
    </script>
    <a class="lightbox-51411744798967" style="cursor:pointer;color:blue;text-decoration:underline;">May 2015 PROMO FREE TUITION</a>

    It can be found here: http://aiepro.com/page/free-tuition-promo-may2015

    Thanks.

    Page URL:
    http://aiepro.com/page/free-tuition-promo-may2015

    lightbox form height check lightbox
  • Profile Image
    JotForm Support

    Answered by Boris on May 22, 2015 at 07:43 AM

    Can you please tell us what seems to be not working?

    After clicking on the CLICK HERE: May 2015 PROMO FREE TUITION, the form appeared correctly for me.

    If it doesn't work for you, can you please explain in a little more detail what do we need to do to reproduce the problem, so that we may take a look into what is causing it and how to fix it.

    I would also advise you to try clearing your browser cache and cookies, and try loading the page again.

    Please let us know how it goes. Thank you.