Autoresponders are Not Updated With New Fields

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    idanfactor
    Asked on November 18, 2011 at 02:39 PM
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    abajan
    Answered on November 24, 2011 at 04:03 AM

    Hi idanfactor

    Unfortunately, your post has turned up blank. Could you please try posting it again via the following link?

    http://www.jotform.com/answers/57448

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    idanfactor
    Answered on November 24, 2011 at 04:10 AM

     

    Hi abajan,
    How are you? :)

    I set a "notification email" so now I'm getting to my mail full form each time someone submit a form.

    Each time I  update a form, like adding new question, do I need to update also the notification email by deleting the mail template and making new one?

    I'm asking it because it seems the Notification mail template is simple HTML and I guess it "doesn't know" that I added new question to the form.

     

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    liyam
    Answered on November 24, 2011 at 05:56 AM

    Hello,

    Once the e-mail alert has been set, it cannot automatically get updated anymore. So it's a yes, you should update the e-mail alert everytime you make modifications with your form. 

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    abajan
    Answered on November 24, 2011 at 06:04 AM

    With due respect to my colleague, tests I recently carried out on one of my forms reveal that notifications are updated when new fields are added but autoreponders are not. This means that if your form contains autoresponders and new fields are added, there are two options at your disposal: Either add a new autoreponder or manually include the new fields by clicking the floating menu after adding rows in the table to accommodate them. The problem with Option 2 is that the alternating gray/white background color styling of the table's rows gets disrupted and has to be manually corrected by going into the autoresponder's HTML source.

    Both issues (autoresponders not being updated with new fields and the necessity of manually correcting the formatting after adding fields) need correcting and as such, I will submit separate tickets on them to our Tier 2 team.

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    idanfactor
    Answered on November 24, 2011 at 06:06 AM

    Hi! You're right.
    It's updated automatically...

    :-) 

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    liyam
    Answered on November 24, 2011 at 06:34 AM

    Sorry, I guess I was not clear with my statement.  Just to correct myself, what I meant was that once you have edited the content of your e-mail notification, it will not update anymore. But it will add the new fields you have added from your form as long as you won't modify the notification's content.

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    idanfactor
    Answered on November 24, 2011 at 06:38 AM

    It's important note.
    I didn't know that.

     

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    abajan
    Answered on November 24, 2011 at 06:48 AM

    Yep, you're quite right Liyam. That's happening with my test form too. I'll update the ticket accordingly.

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    aytekin
    Answered on November 24, 2011 at 01:03 PM

    Yes, this is intentional. Once you change something on the email body manually, it will be flagged as "dirty" and JotForm will stop updating that email. If you want to keep getting email contents to be automatically updated, delete the email and re-create it. The new email will not have a dirty flag and your updates on the form will be applied to the email. 

    I am canceling this bug report. Since this is not a bug. 

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    abajan
    Answered on November 24, 2011 at 09:17 PM

    Yes, I understand that if email alerts are edited in any way, they will no longer be automatically updated with changes made to the form. But what about the issue of unedited notifications being automatically updated while unedited autoresponders are not? In other words, if I have a form containing a notification and an autoresponder and I insert a field into the form, when I check the notification it is updated with the new field but when I check the autoresponder, the new field is not there. Why does it work with notifications but not autoresponders?

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    davaoweb
    Answered on January 02, 2012 at 02:05 AM

    I too have this problem.  As I add fields into my forms, the same update does not occur in the autoresponder.

    If this update could automatically take place it would save me the time of having to re-create new autoresponse emails everytime I update my forms.

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    liyam
    Answered on January 02, 2012 at 07:39 AM

    Hello davaoweb.  You can remove your old autoresponder and create a new one or you can simply edit your autoresponder and add the new fields. Or simply insert the new template variables inside the content by clicking the field values on the right part of the autoresponder editor.

    Edited autoresponders will no update anymore once you have edited or opened its contents.  You may refer to Aytekin's response above.