JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I understand that you want to cancel your paid subscription. You can downgrade your account to Free subscription from the pricing page or billing section of the account while you are logged into your JotForm account.
After downgrading your account, the account will be holding the paid subscription status untill the next billing date and then no further charges will be made.
I hope this information helps. Let us know if we can assist you further.