What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to set Multiple Payment form

    Asked by jkemp on May 22, 2015 at 03:55 PM

    I just added another form to collect membership payments but received an error.

    I tried adding a payment to my new form for membership and received the following error:

     

    You cannot add more than one paymenttool. Please delete the existing one first.

    What does this mean?

    another form multiple payment
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 22, 2015 at 04:16 PM

    Unfortunately, only one payment is allowed. However you can add another payment by making a separate form then embed those form to your main form, now use a conditional rule to hide and show those payment option base on the user input.

    Please check this guide on how to add multiple payment http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by jkemp on May 22, 2015 at 04:45 PM

    Thanks. I think I asked the wrong question.

    I only want one payment method and that is PayPal.

    On my second form, Membership Application, I've set the various amounts for membership (parent, student) using the payment wizard, but when I test it on my website it does not take me to PayPal to pay.

    What is happening? Is the new form not recognizing PayPal as the payment method?

  • Profile Image

    Answered by jkemp on May 22, 2015 at 05:31 PM

    Did you send a test? If so, I received it. Were you redirected to PayPal?

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 22, 2015 at 05:40 PM

    I have cloned and tested your form and I noticed that you are not using Paypal as payment tool. You are using Purchase Order.

    The Purchase Order field have features similar to Paypal fields but does not require any payments.

    In this article you can find out how to set Paypal form:

    http://www.jotform.com/help/50-PayPal-Forms 

    http://www.jotform.com/help/165-setting-up-your-first-order-form

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by jkemp on May 22, 2015 at 05:53 PM

    I didn't select Purchase Order. I know how to set up a Paypal form as it is set up under my other form. When setting up the Payment Wizard I am not given an option to change or update the method (PayPal, purchase, etc).

     

    I'm being prompted to delete the existing (Purchase Order) first. How do I do this?

    Here is the error. Is there live chat available to resolve this faster???

     

  • Profile Image
    JotForm Support

    Answered by Jan on May 23, 2015 at 02:29 AM

    This is the form you're working with right? http://www.jotformpro.com/form/51389380468971

    You are correct, you can only have 1 payment option. Your form already has purchase order payment field. You need to delete this in order to add a different payment option.

    1. Delete the purchase order payment option. Click the "red X" to delete the field.

    2. Insert another payment option.

    Please take note that when you delete it, you'll have to set up the products and prices again for the new payment option. You cannot update or change the purchase order to paypal. You need to delete it and add a new one.

     

  • Profile Image

    Answered by jkemp on May 23, 2015 at 06:48 AM

    Thank you! This is exactly what I needed!

  • Profile Image

    Answered by Sammy on May 23, 2015 at 06:56 AM

    We are happy to hear successful setup from your side.

    Feel free to contact us in case you have further inquiries