What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with information input on the jotform coming through when we receive it.

    Asked by dawnsignature on September 02, 2010 at 10:44 AM

    On my form Billing Sheet the line Original and How many copies - that entire line will not come through with the rest of the jot form - it's like it's not there.  Also, on my sheet Online Scheduling I had to delete a Comments text box because whatever they would write, that information would never come through with the jotform on our end.  Please help.  Thank you. Dawn


    I am a premium subscriber too and how can I rectify the situation because it isn't let me ask a direct question.  Is there a number to call you

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    JotForm Founder

    Answered by aytekin on September 02, 2010 at 11:58 AM

    Please try deleting the email and re-creating it. That should reset the email with the new fields.

    You can delete an email by clicking on "E-mail Alerts" button on the form builder toolbar, then click on "Notification" and then click on "Delete Email" button on the wizard.

    You can re-create the email by clicking on "Email Alerts" and then clicking on "Add New Email".