Problems with information input on the jotform coming through when we receive it.

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    Asked on September 02, 2010 at 10:44 AM

    On my form Billing Sheet the line Original and How many copies - that entire line will not come through with the rest of the jot form - it's like it's not there.  Also, on my sheet Online Scheduling I had to delete a Comments text box because whatever they would write, that information would never come through with the jotform on our end.  Please help.  Thank you. Dawn


    I am a premium subscriber too and how can I rectify the situation because it isn't let me ask a direct question.  Is there a number to call you

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    Answered on September 02, 2010 at 11:58 AM

    Please try deleting the email and re-creating it. That should reset the email with the new fields.

    You can delete an email by clicking on "E-mail Alerts" button on the form builder toolbar, then click on "Notification" and then click on "Delete Email" button on the wizard.

    You can re-create the email by clicking on "Email Alerts" and then clicking on "Add New Email".