Account disabled

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    Asked on May 22, 2015 at 08:32 PM

    i found my forms Disabled now ! 
    i don't know what is the problem ? 

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    Answered on May 23, 2015 at 01:39 AM

    Hi moamen004,

    Thanks for contacting us.


    Your account has been automatically suspended because you have forms that are not in English language. To avoid further automatic suspensions, I recommend that you build your forms in English language and use our Language Translator Tool to set them into languages that you want.


    JotForm has a tool called Phishing Detector which allows automatic suspension of forms created for  phishing activities. However, this tool is not updated to scan languages other than English, therefore most of the form that are not in English are automatically suspended.


    I have activated your account but you must change your forms as recommended above to avoid being automatically suspended again.


    If you need further assistance, please feel free to contact us again.