What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my payment section not working?

    Asked by photographybylarj on May 23, 2015 at 11:05 PM

    I made a form and linked it to PayPal, but I logged in a few weeks ago and it said there was an issue syncing with Stripe. I never asked for Stripe, so I'm a little confused. I tried logging in to that account anyway, but it never worked. I tried again a couple days later and still had no luck. It's just stuck on "connecting."

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    JotForm Support

    Answered by EltonCris on May 24, 2015 at 03:56 AM


    Base on your screenshot, you are trying to connect with Stripe.

    I tried it here with Test Mode and seems working fine.

    May I suggest to clear your browsers cache and cookies first and try it again, this might help. Otherwise if not, you can manually add Live Stripe API Keys here.

    Let us know how it goes or if you need further assistance. Thanks!