Why is my payment section not working?

  • photographybylarj
    Asked on May 23, 2015 at 11:05 PM

    I made a form and linked it to PayPal, but I logged in a few weeks ago and it said there was an issue syncing with Stripe. I never asked for Stripe, so I'm a little confused. I tried logging in to that account anyway, but it never worked. I tried again a couple days later and still had no luck. It's just stuck on "connecting."

    Jotform Thread 575154 Screenshot
  • Elton Support Team Lead
    Replied on May 24, 2015 at 3:56 AM

    Hi,

    Base on your screenshot, you are trying to connect with Stripe.

    I tried it here with Test Mode and seems working fine.

    Why is my payment section not working? Image 1 Screenshot 30

    May I suggest to clear your browsers cache and cookies first and try it again, this might help. Otherwise if not, you can manually add Live Stripe API Keys here.

    Why is my payment section not working? Image 2 Screenshot 41

    Let us know how it goes or if you need further assistance. Thanks!