What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What does "Sub-user Accounts" and "Available Space" are used for?

    Asked by carlosfer on May 23, 2015 at 11:12 PM

    I want to use JotForm to upload several files from any of my users to my dropbox, so i am willing to upgrade to a pay account, but what the "Sub-user Accounts" are for? does it mean only some users can upload files to my dropbox? Also, for what is used the "Available Space"? does it mean the space of my dropbox or the amount of forms i can create?

    sub-user and sub JotForm dropbox create
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    JotForm Support

    Answered by Chriistian on May 24, 2015 at 12:14 AM

    Hello carlosfer,


    Thanks for your interest in JotForm.


    1. A sub-user account is an account, aside from your main account, which can have  access/control to the forms you created. You can share forms with a sub-user account and specify the actions it can perform to the forms (e.g. View Submissions, Edit Forms). It's like a normal account. The only difference is that it can have limited permissions/access/control.


    Please see How to Share Forms with a Sub-Account User for more details.


    With regards to the user who can upload files to your form linked to your DropBox, all users can fill up and submit your form (and upload files to your DropBox).


    2. If you are pertaining to the upload space allocated for your account, upload space is amount of space that the uploaded files through your forms can take up. Please note that files uploaded to your DropBox goes to the JotForm servers first. So, basically, they still take up the space allocated for your account. You can, however, delete the submissions to your form to save up some space. May I just warn you that deleting submissions to your form is irreversible (cannot be undone).


    I hope I answered your questions.



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    Answered by carlosfer on May 24, 2015 at 12:20 AM

    Thank you for your answer.

    What about if i need more space or more submissions than the professional plan?

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    JotForm Support

    Answered by Chriistian on May 24, 2015 at 03:11 AM

    Hello again.


    As Professional plan is the largest space/submissions we can offer you, I would like you to consider JotForm's Enterprise License where you may host your own data on your own server.


    Do let us know if you need further assistance.



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    JotForm Support

    Answered by Chriistian on May 25, 2015 at 10:05 AM

    Hi carlosfer,


    If you are still interested to have a plan with more space and submissions limit than the Professional plan, we have a new Enterprise Monthly plan which will allow you to have up to 10 million submissions a month.